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    How Employee Engagement Attempts Backfire And Have The Opposite Effect

    Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via amazon.ca The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

    Why Employee Engagement Efforts Return Zero Results Or Worse

    by?Robert Bacal

    Unfortunately, efforts to improve employee engagement can easily backfire, either ending up, on balance, with a few people improving, many people staying the same, and some people actually getting less engaged. Or, worse, employee engagement attempts can backfire.

    How can this be? Once you understand the Psychology of the thing, it actually is quite straightforward and simple.

    Effects Of An Organizational Action Depend On Whether Employees See It As Manipulative Or Not

    We know from tons of research on the effects of rewards that it's the perception about the reward that's important, and not the size or value of the reward that counts. Recipients of rewards weigh the INTENTION OF THE REWARD PROVIDER, and then act in very rational and predictable ways.

    If the perception is that the reward is given to manipulate the employee into "working harder", then the reward is discounted, and has very little positive impact, or even a negative impact on performance.

    If the perception is that the reward is given "just because", without ulterior motive, then the reward has a much bigger effect on the employee's positive feelings and behavior.

    Extending This To Employee Engagement Initiatives

    We can extend this psychological finding to other things too, and in particular to attempts by the employer to improve engagement. Even if the actions the employer takes are actually beneficial to employees, if employees see the program as an attempt to squeeze out more work from them for the same compensation, then they will rebel, resist and in fact, their motivations to perform may drop.

    Nobody wants to be manipulated.

    Sadly, Employee Engagement Initiatives Are Motivated By Getting More Out Of Employees

    Unfortunately, EE attempts ARE about leveraging employee engagement to get more from employees so they will add more to the bottom line, This is absolutely clear from reading all of the research, including the work from major companies that focus and sell their EE procedures by claiming their use will improve bottom line business performance.

    While it may be the EE attempts DO make the workplace a better place for employees, employees aren't stupid. They know that the company isn't spending money on EE out of the goodness of the heart, but to squeeze out more effort. EE isn't about doing the right thing, although it may be the right thing. It's about making more money, or creating business results FOR THE COMPANY.

    The Result: You Can't Bullshit The Employees, But EE Ends Up Trying

    It's impossible to prove to employees that attempts to increase their engagement are solely for their own good. As a result you will get some unknown proportion of people who will simply ignore the whole thing, with another proportion buying in, and yet another proportion getting upset at being manipulated.

    Ultimately, employee engagement attempts ARE a manipulation to get more work out of employees. That's why these initiatives can backfire and actually have the opposite to the intended results, OR end up with everything being a wash, so that on average, EE scores don't move no matter what is done!

    About Company

    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

    About

    Robert Bacal

    About The Company
    About Our Seminars & Services
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    Our Related Websites

    Building Bridges Between Home And School For Educators
    Just for teachers, administrators and school staff

    Angry Customer Guides and Defusing Techniques
    Hundreds of tips and techniques for dealing with nasty people.

    Customer Service In Government

    A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

    Bacal & Associates Store
    Free and paid guides, books, and documents on business, management and more.

    We Believe

    • Training sessions should ALWAYS be customized to fit YOUR context.
    • Our role is to make you self-sufficient and self-sustaining.
    • Fees should be reasonable, fair, and flexible to fit different budgets.
    • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

    Get in Touch

    • Phone:
      (613) 764-0241
    • Email: [email protected]
    • Address:

    • Bacal & Associates
    • 722 St. Isidore Rd.
    • Casselman
    • Ontario
    • Canada, K0A 1M0





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